• Clients have 30 minutes before and after the event to set up and clean up

• Yes! Klawsome does not provide food/beverages, so feel free to bring any food, cake, beverages, etc. We have a variety of recommended vendors listed on our website for food, photography, balloons, and more. 

• Each guest will typically use 50-100 tokens during the party. We recommend that clients look into purchasing more tokens (at a discount) on our website in addition the 125 tokens provided in the standard Klawsome birthday package. 

• Parties can be a max of 2.5 hours (as long as that duration is within the time frames listed on the website). 

• As Klawsome’s policy is that guests are responsible for bringing their own food/beverages, clients must take note and accountability of any allergies/dietary restrictions that guests have. 

• Klawsome does not provide a refund for a cancellation made 5 days or less before the event. If a client does not receive a refund, they may redeem all of their purchased tokens in store at a later date. Clients that make a cancellation more than 5 days in advance receive a full refund.

• Klawsome asks that guests cancel at least 24 hours in advance. If an unintended circumstance arises, we completely understand, but we kindly ask that the client contacts Klawsome as soon as possible.

• As Klawsome has limited space, a maximum of 12 adults are allowed along with the maximum of 12 children. 

• Klawsome keeps a limit on guests to ensure a fun and comfortable experience for everyone.

• Any guest aged eight or under is required to have one (and only one) parent stay with them throughout the party. For any child older than eight, parents can simply drop them off. 

• Please note that the parent of the birthday guest must stay with their child for the entire party.

•  Birthday parties have a host provided while other events do not. 

• No, Klawsome offers events during exclusive hours to ensure a satisfactory and FUN birthday experience! 

• The themed decorations include streamers, paper plates, tablecloths, props, etc.  

• Please note clients must book their event fourteen days in advance. However, we recommend booking as early as possible so you and Klawsome have ample time to create a memorable experience.

• If a client needs to schedule a last minute advance, you may do so by calling Klawsome directly. For short-notice events, we kindly ask for at least 5 days in advance. 

• Yes! Klawsome will provide tables (28''W X 29''H) and stools (30 cm X 28 cm) for all guests.

If you would like to do something else for your birthday, please call Klawsome! with more information. In addition, feel free to stop by for a special birthday surprise (can be redeemed within +- 5 days of a birthday).